30-Day Return Policy  

At MADDPARTS, we highly prioritize our customers and strive to ensure seamless and effortless transactions. In order to initiate a return, it is necessary to do so within 30 days from the original purchase date. Please note that we cannot accept any items for return that fall outside of this 30-day period.

How to Make a return

To contact us, you can reach out through the following channels:

Phone: Call us at 1-870-935-2887 during our business hours, which are from 9am to 6pm, Monday to Friday.

Email: Send us an email at MADDPARTS@gmail.com.

Return Conditions 

To ensure a smooth return process, we kindly request that you adhere to the following guidelines:

1. Returned items must be in their original packaging, including all boxes, containers, bags, and protective materials.

2. Items sold in sealed packaging cannot be returned if the seal has been opened. Once opened, the item is considered used and no longer eligible for a return.

3. Please ensure that the returned items include any stickers, labels, instructions, or other accompanying materials that were originally included.

4. When shipping the items back to us, please take care to protect them adequately with sufficient packing materials. In the event that we receive a damaged item, we will be unable to determine when or how the damage occurred, resulting in no refund being issued to the customer.

5. Please remember to include all relevant documents such as invoices, packing slips, and any other information papers that were provided when the item was originally shipped.

By following these guidelines, we can ensure a smooth and efficient return process for both you and our team. Thank you for your cooperation.

Products That Are Not Eligible for Return

To provide clarity on our return policy, certain items are not eligible for return. Please review the following list of items that fall into this category:

1. All chemicals.
2. Engines.
3. Opened electrical components.
4. Batteries.
5. Bathing suits, underwear, undergarments, etc.

Please note that sales on these items are considered final, and we are unable to accept returns for them. If you have any uncertainties regarding the eligibility of your product for return, please don't hesitate to contact us. Our dedicated team is available to assist you and ensure your satisfaction.

Shipping a Return

Kindly take note of the following information regarding our return policy:

1. Customers are responsible for covering all shipping charges associated with the return of items.

2. When shipping items back, please use a carrier that provides tracking and insurance services. This ensures that the shipment is traceable and protected in case of any unforeseen incidents.

3. Returns on new and unused items that are still in their original condition will not incur any restocking fees.

4. We guarantee a 100% refund on eligible items that are returned in the specified condition.

We value your satisfaction and aim to make the return process as hassle-free as possible. Should you have any further questions or concerns, please feel free to reach out to us.